Frequently Asked Questions
How do I care for my slippers?
To ensure your slippers remain in pristine condition, we recommend gentle hand washing with mild detergent. Avoid machine washing or drying, as this may damage the materials. Allow them to air dry naturally away from direct heat.
What is your return policy?
We accept returns within 14 days of delivery, provided the items are unworn, in their original packaging, and with all tags attached. Please contact our customer service team to initiate a return.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times and costs vary depending on the destination. For more details, please refer to our shipping policy.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal. All transactions are secure and encrypted for your safety.
Are your slippers true to size?
Our slippers are designed to fit true to size. If you are unsure, please refer to our size guide for detailed measurements.
Do you offer gift wrapping?
Yes, we provide complimentary gift wrapping services. You can select this option at checkout and include a personalised message if desired.
What materials are used in your slippers?
We use only the finest materials, including premium leathers, velvets, and silks. Each pair is meticulously crafted for comfort and durability.
Can I exchange my slippers for a different size or style?
Exchanges are subject to availability. Please contact our customer service team within 14 days of delivery to arrange an exchange.
How long does delivery take?
Standard delivery typically takes 3-5 working days within the UK. For international orders, delivery times may vary. Express shipping options are also available.
Do you have a physical store?
Our slippers are available exclusively online at stubbswoottonslippers.com, allowing us to offer a curated selection and exceptional service.
Are your slippers suitable for outdoor use?
Our slippers are designed for indoor use only. Wearing them outdoors may cause premature wear and damage.
How do I contact customer service?
For any queries, please reach out via the contact form on our website. Our team is happy to assist you.
Do you offer discounts or promotions?
From time to time, we run special promotions. To stay updated, we recommend subscribing to our newsletter.
What if my slippers arrive damaged or defective?
In the unlikely event of damage or defects, please contact us immediately. We will arrange a replacement or refund as appropriate.
Can I cancel or amend my order after placing it?
If you wish to cancel or amend your order, please contact us as soon as possible. Once dispatched, changes cannot be made.
Do you restock sold-out styles?
Popular styles may be restocked periodically. Sign up for notifications to be alerted when your preferred style is available again.
How do I store my slippers when not in use?
Store your slippers in a cool, dry place away from direct sunlight. Using a dust bag will help maintain their quality.
Are your slippers unisex?
Many of our styles are designed to be unisex. Please refer to the product description for specific details.
Do you offer bespoke or custom slippers?
At this time, we do not offer bespoke services. However, our collection features a wide range of styles to suit every taste.
How can I stay updated on new releases?
Follow us on social media and subscribe to our newsletter for the latest updates on new collections and exclusive offers.